Lawrence Livermore National Laboratory

Cyber Support Technician

Location:  Livermore, CA
Category:  Technicians/IT
Organization:  Computing
Posting Requirement:  External DOE Q or Top Secret
Job ID: 107643
Job Code: Computer Support Technologist (525.2) / Sr Comp Support Technologist (525.3)
Date Posted: October 08 2020

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Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2020 Best Places to Work by Glassdoor!

We have an opening for a Cyber Support Technician to provide basic cyber and technical support for multiple unclassified networks, standalone systems, security systems, user accounts and access and implementation of security controls. This position is in the Information Technology Operations (ITO) Division within the Computing Directorate.
This position will be filled at either the 525.2 or 525.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.
Essential Duties
- Perform user account access management and monitor component compliance for various networks and standalone systems.
- Provide Cyber Security Escort (CSE) service for IT staff or programmatic customers.
- Perform IT equipment evaluations and procurement recommendations.
- Inspect and document information systems to verify compliance.
- Manage unclassified and classified account approvals and process.
- Monitor and triage work queue requests.
- Interact with users on security issues related to hardware, application software, and operating systems.
- Maintain appropriate technology, computer security, and safety training and perform all assignments in accordance with policies. 
- Perform other duties as assigned.
In Addition at the 525.3 Level
- Serve as the Information Systems Security Officer (ISSO) role as the author and owner of comprehensive cyber security document packages.
- Provide advanced technical and computer security guidance and troubleshooting.
- Plan, design, and evaluate complex cyber security solutions.
- Associate’s degree in a computer-related field or equivalent combination of technical training and related experience.
- Ability to work effectively under pressure and flexibility to adjust to changing deadlines.
- Ability to execute sound judgments in a highly dynamic environment.
- Effective written and verbal communication skills.
- Experience working with customers and handling issues with confidentiality and professionalism.
- Experience with the Microsoft Office Software Suite.
- Basic troubleshooting skills, attention to detail, consistent follow-through to assure issue is resolved and policies and procedures are followed.
- Ability to consistently follow procedural guidelines.
In Addition at the 525.3 Level
- Experience developing and documenting work processes.
- Experience administering, troubleshooting, maintaining, repairing, and securing Windows and Mac hardware, software, applications and operating systems.
- Ability to write complex security plans, maintain component configurations, and inspect computer and network hardware.
Desired Qualifications
- Experience with LLNL, DOE, and NNSA cyber security policies, procedures, and implementations.
- Knowledge of computer security concepts and practices for one or more common operating system (e.g., Windows, Mac, or Linux).
- Information security training.

Pre-Employment Drug Test:  External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.  This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance:  This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.  For additional information, please see DOE Order 472.2


Note:   This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).  LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance.  The Laboratory has a current annual budget of about $2.3 billion, employing approximately 6,900 employees.


LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.