Lawrence Livermore National Laboratory

Service Operations Spec 2

Location:  Livermore, CA
Category:  Administrative/Management
Organization:  Business
Posting Requirement:  External Posting
Job ID: 105944
Job Code: Service Operations Spec 2 (A07.2)
Date Posted: August 07 2019

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Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2019 Best Places to Work by Glassdoor!

We have an opening for a Service Operations Specialist 2.  You will be responsible for administration of the Document Control Systems. Responsibilities include coordination of the document lifecycle management process and support of the implementation of institutional procedures.  You will monitor adherence to record retention policies, safeguard information, and retrieve data more effectively.  This position is in the Asset Management Department of the Business Directorate.

Essential Duties

- Develop and implement Department document control strategy to solve complex problems, develop and implement new techniques and procedures, and formulate recommendations.
- Coordinate cross-functionally in support of the document management lifecycle, document archival process, and implementation of institutional records procedures.
- Develop Department SharePoint strategy and share sites.
- Manage document creation/revision lifecycle. Track and initiate periodic reviews, revisions, and approvals of documents and webpages.
- Perform editing and writing services for department reports, policies, procedures, webpages and other publications which are frequently of a difficult and complex nature, and, for which independent judgment is often required.  Ensure clarity of content, consistency of format and accuracy of grammar.
- Serve as Business Administrator for the Electronic Document Management System, manage access, consult and provide training to end users and promote effective utilization. Maintain and oversee filing of electronic documents.
- Collaborate with all levels of Asset Management personnel to assess, develop, promote, and maintain electronic document retention process.
- Compile and analyze departmental metrics related to document control.
- Perform other duties as assigned.


- Associates Degree in related field or equivalent combination of education and relevant work experience.
- Comprehensive knowledge of and experience applying best practices in support Document Control Systems including life cycle management and archival processes.
- Proficiency with Microsoft Office, Adobe Acrobat, and one or more Electronic Document Management Systems.
- Experience in Sharepoint site administration including site design, coauthoring, configuration, permissions and navigation setup.
- Excellent written and oral communication skills.
- Strong organizational skills with the ability to effectively prioritize and manage multiple projects and tasks with attention to detail.
- Ability to proactively resolve issues in a diplomatic, flexible, and constructive manner
- Ability to work effectively independently as well as collaboratively toward common goals and objectives.


Pre-Employment Drug Test:  External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.  This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance:  This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship.  If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note:   This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).  LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance.  The Laboratory has a current annual budget of about $2.1 billion, employing approximately 6,800 employees.


LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.