Lawrence Livermore National Laboratory

Customer Service Technical Coordinator

Location:  Livermore, CA
Category:  Technicians/IT
Organization:  Engineering
Posting Requirement:  External w/ US Citizenship
Job ID: 105611
Job Code: Coordinator (538.1) / Technical Coordinator (538.2)
Date Posted: July 08 2019

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Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2019 Best Places to Work by Glassdoor!

We have an opening for a Customer Service Coordinator/Technical Coordinator in the Telecommunications Group (TLCM). You will provide technical and administrative support for the acquisition, processing and coordination of materials for the Telecommunications Group. In addition, you will provide backup to Instrument Loan and Pager Services where you will loan out equipment, process returns, update database, handle pager sales, and perform other assignments as required. This position is in the National Security Engineering Division (NSED) within the Engineering Directorate.

This position will be filled at either the 538.1 or 538.2 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

Essential Duties
- Provide basic coordination and support for multiple technical projects and/or activities with frequently changing requirements and priorities.
- Solve basic technical problems and exercise minimal decision making using established guidelines, techniques, and procedures.
- Under close supervision, you will provide technical support including procurement, shipping, receiving, expediting, tracking, manufacturing and repair of equipment and materials to scientific, engineering or technical customers.
- Generate reports and review work order data to ensure all requirements have been met.
- Maintain procurement delegation status as a Technical Release Representative (TRR) and report activities and tasks as required by policy and procedure guidelines.
- Communicate and frequently interact with vendors, suppliers, and technical Laboratory personnel.
- Strictly adhere to laboratory safety and security guidelines, and regulations, and perform all assignments in accordance with ES&H, security, and business practice requirements and policies.
- Perform other duties as required.
In Addition, at the 538.2 Level
- Provide general coordination and support for multiple technical projects and/or activities with frequently changing requirements and priorities, working with other technical personnel to develop and implement standards and specifications.
- Participate as a project team member, providing moderately complex technical guidance and procurement support to senior technicians, technical associates, and engineers/scientists on small-to-medium projects.
- Review and resolve technical drawings for accuracy and completeness, and ensure general technical guidelines, standards, specifications, and procedures are followed.

- Associate’s degree in Electronics, Mechanical, or Manufacturing Technology or related technology, or the equivalent combination of education and previous relevant experience.
- Basic understanding of the relevant technologies and processes, including technical standards, procedures, and techniques related to coordination and the procurement process.
- Basic understanding of inventory quality controls and their importance to the maintenance and operation of a service organization.
- Ability to identify and resolve basic technical problems for clients. Knowledge of component standards and specifications.
- Experience working in a customer service/field support environment.
- Experience with personal computers and associated desktop office software, Microsoft Word, Excel and PowerPoint, plus experience in database systems and associated reports.
- Effective verbal and written communication skills, interpersonal, and teamwork skills.
- Ability to safely drive pick-up trucks, lift-up to 25 pounds, and secure loads and occasionally work overtime and or travel.
In Addition, at the 538.2 Level
- Intermediate level understanding of the procurement process; knowledge of approval, bid, award, receive, reconciliation, and close-out.
- Intermediate level understanding of inventory quality controls and their importance to the maintenance and operation of a service organization.
- Experience with and knowledge of mechanical and/or electronics terminology, standards, procedures, and techniques related to manufacturing practices.

Desired Qualifications
- Knowledge of LLNL’s Electronic Ordering System (EOS).
- Experience working in a purchasing capacity.


Pre-Placement Medical Exam:  A job related pre-placement medical examination may be required.

Pre-Employment Drug Test:  External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.  This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance:  This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship.  If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note:   This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).  LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance.  The Laboratory has a current annual budget of about $2.1 billion, employing approximately 6,800 employees.


LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.