Lawrence Livermore National Laboratory

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Computer Support Technologist

Location:  Livermore, CA
Category:  Technicians/IT
Job ID: 103771
Job Code: 
Date Posted: 

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Science and Technology on a Mission!

For more than 60 years, the Lawrence Livermore National Laboratory (LLNL) has applied science and technology to make the world a safer place.

We have an opening for a Computer Support Technologist to monitor, diagnose, and repair system faults on a large number of high-performance computer (HPC) systems, storage systems and networks, working under minimal supervision. You will interact with other Livermore Computing (LC) staff to remediate problems and provide advanced technical support in a complicated HPC computing and networking environment. This position is in the Livermore Computing Operations and Networking Group in the LC Division within the Computing Department under the Computation Directorate.
This position will be filled at either the 525.2 or 525.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.
Essential Duties
- Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sequoia, large Linux clusters, file systems, and storage systems.
- Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.
- Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.
- Utilize the Laboratory’s trouble ticketing system, ServiceNow, for problem ticket tracking.
- Receive, document and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.
- Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
- Participate in the decommission process of older HPC systems & system relocation activities.
- Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.
- Perform other duties as assigned.
In Addition at the 525.3 Level
- Provide advanced technical support and monitoring capabilities for the HPC systems including Sequoia, large Linux clusters, file systems, and storage systems.
- Troubleshoot moderately complex software, hardware, network and document issues, apply corrective action and repairs to the problem, or notify the appropriate on-call personnel.
- Perform a variety of high level technical tasks in the installation, diagnosis, repair and maintenance of clustered computer systems and related file systems and networks.
- Associate’s Degree (A.A.) in a computer-related field or equivalent combination of technical training and experience.
- Limited experience and knowledge of high performance computer operating systems, networks (WAN/LAN), and/or networking protocols, such as Infiniband.
- Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work independently and as a member of a team.
- Ability to work all shifts and on weekends and holidays.
- General working knowledge and experience working with Linux system administration, commands and utilities.
- General working knowledge of parallel systems, distributed systems and/or network protocols, along with raid arrays.
- Demonstrated ability to understand and apply mechanical concepts and principles to solve problems with attention to detail.
- Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience.
In Addition at the 525.3 Level
- Advanced knowledge of HPC operating systems, local area networks, and/or networking protocols such as Infiniband.
- Advanced knowledge of and experience working with Linux system administration, commands and utilities, including scripting skills (e.g. shells, Perl, Python).
- Significant experience with high performance systems, parallel systems, distributed systems and/or network protocols, along with raid arrays.
Desired Qualifications
- Advanced training, certifications and experience in Linux system administration.
- Advanced knowledge and experience working with electrical systems.
- Computer Support background experience.

Pre-Employment Drug Test:  External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.

Anticipated Clearance Level:  Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.


Note:   This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us
Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).  LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance.  The Laboratory has a current annual budget of about $1.5 billion, employing approximately 6,000 employees.
LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.
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